Shipping policy

Shipping & Delivery

At Leila, every order is carefully prepared, quality-checked and packed by hand. We aim to deliver your pieces safely and efficiently, wherever you are.

Order Processing

All orders are processed within 2 working days of being placed.

Each piece is carefully checked before dispatch. During collection launches, restocks, promotional periods or unusually high order volumes, processing may occasionally take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.

International Shipping

International delivery typically takes approximately 5 working days after dispatch.

Including order processing, customers should allow approximately 7–8 working days from the date of order to receive their parcel.

Shipping rates are displayed at checkout and may vary depending on your delivery destination, parcel weight and order value.

Please note:

  • Delivery timeframes are estimates and may occasionally be affected by customs clearance, courier delays, weather conditions, public holidays or other circumstances beyond our control.
  • Customers are responsible for any customs duties, taxes or import fees charged by their destination country.
  • Working days exclude weekends and public holidays.

Tracking

Once your order has been dispatched, you will receive tracking information by email so you can follow your parcel throughout its journey.

Please allow a short period after receiving your dispatch confirmation for tracking information to become active.

Packaging

Every Leila piece is thoughtfully packed to help protect it during transit.

Where possible, we use minimal and responsible packaging materials while ensuring your order arrives safely.

Delivery Delays

While we work with reliable courier partners, occasional delays may occur due to circumstances outside our control, including customs processing, weather conditions, public holidays and courier disruptions.

If your order has not arrived within the estimated delivery timeframe, or your tracking information has not updated as expected, please contact us at afzal.aniff@leilalanka.com and we will be happy to assist.

Incorrect Shipping Information

Please ensure that your shipping address, email address and contact number are entered correctly at checkout.

Leila cannot be held responsible for delays, failed deliveries, returned parcels or additional charges resulting from incorrect or incomplete information provided by the customer.

If you notice an error in your shipping details after placing an order, please contact us as soon as possible. We will do our best to update the information before your order is dispatched.